Free BoilerSMS Service- How it works
The Vaillant Boiler Monitoring Box (also known as the VR920) is installed by the side of the boiler and connects to your home Wi-Fi. This allows HomeServe to monitor the health of your boiler and alert you via SMS if we detect any boiler performance issues.
The Boiler Monitoring Box, installation of Boiler Monitoring Box and the boiler monitoring alerts are included as free.
Here's how to sign up
The Vaillant monitoring box only works with the following boilers:
The Vaillant monitoring box will NOT work with:
Q. How long does the trial last?
A. It lasts approximately 12 months. We’ll be in touch at the end of the trial to tell you what happens next.
Q. What data will be captured?
A. We’ll only collect data from your boiler e.g. boiler water pressure and internal temperatures which will be shared with Vaillant.
Q. What happens if my broadband/power stop working?
A. During this time the box won’t be able to monitor your boiler. If this happens, give us a call on and help you get things working again.
Q. Will I have to pay anything?
A. No – this trial is completely free for HomeServe gas customers. Just make sure you meet the eligibility criteria before you sign up.
Q. What boilers will the monitoring box work with?
A. At the moment the box will only work with compatible Vaillant boilers, however we’re busy developing the technology so it can be used with other boiler manufacturers.
Q. Will the monitoring box affect my broadband usage?
A. We're pleased to say that it uses minimal electricity and you shouldn't notice any difference with your broadband usage
How we will use your data:
As part of the BoilerSMS trial, HomeServe Membership Limited will collect and constantly monitor data generated by the Boiler Monitoring Box. This data relates to your boiler and central heating system and does not include any personal or personally identifiable information. We use the data we collect to:
· develop an algorithm, which would analyse such data and determine when a boiler isn’t functioning as it should be;
· alert you if the data identifies a fault on your boiler.
We will share your data with Vaillant Group UK Limited who is the manufacturer of the VR920.
If you have any more question you can contact us on 0203 0533 781.
Lines are open Monday to Friday 9am-5pm.